How to sign up and create a ticket in OpenAIR IT Helpdesk

How to sign up and create a ticket in OpenAIR IT Helpdesk

Accessing and using OpenAIR helpdesk 


OpenAIR have now enabled access to their IT Helpdesk for their clients and customers.
This allows individuals to create their tickets, view the ticket progress and observe other tickets assigned to the same company or institutions (tickets raised by colleagues). 

You can log a ticket by emailing the IT Helpdesk email address of your organisation and explaining the IT issue in the email. This is the method you most likely have been using so far.

We have now added the option to view all school tickets and make adjustments to the tickets you have logged already.
This requires logging in to OpenAIR Helpdesk at the following web address:



The following instructions should help you navigate through the process


1. Please visit https://support.openair.systems/portal/ to register or sign in to OpenAIR helpdesk.
If you are registering for the first time, please click on Sign Up. You will then be asked to type in your name, email address and enter some ‘captcha’ characters displayed  on the page.

 






2. Once  your email address is approved and assigned to the school, you will receive a welcome email inviting you to accept the invitation and to set up your password. Please click on the banner as visible on the screen below.

 




3. You will be offered to set up a password to access the IT helpdesk. Please note that there are certain requirements for the password complexity. Then click ‘Register’ button.

 



4. You will be offered a page where you can update your profile details – name, contact number, time zone etc. 
From here you can:
a. Add Request – which is logging in a new ticket or
b. View Helpdesk – which will give you access to all the tickets logged for the school.
 

5. When submitting your request, please try to be as specific as possible – it is most helpful to know the location of the issue (classroom), what username has been used. What you see on the screen and any other relevant information.
You can always take screenshot of whatever error is displayed on your desktop and attach it to an email or when creating an IT ticket in the helpdesk.

To provide clear information about IT issues and ticket status for your colleagues, we recommend creating anew ticket for each new issue you experience instead of replying to previously raised or closed tickets.
 



Should you have any questions regarding the above procedures or encounter any issues with registrations, please contact Robert on robert@openair.systems